This means that your auto transporter, if properly insured, should cover any damage caused during the automobile shipping process after you pay the insurance deductible. The terms and amount of coverage can vary depending on the company, so it is best to carefully inspect your transporter’s coverage. Make sure you get a copy of the auto shipping company's insurance policy.
But don't stop there – actually read the policy to ensure the coverage includes damage caused while your vehicle is being loaded and unloaded from the trailer and while in transit. If there's something in the policy you don't understand, ask questions before your car leaves your care.
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◾ NO PERSONAL ITEMS!
Neither your personal insurance, nor the transporters insurance companies will cover the costs of loss of personal property from your vehicle. Personal property can also add weight to your vehicle, adding to the cost of the car transport. The extra weight of the personal property inside of the vehicle may also cause damage to your vehicle, both on the interior of the vehicle as well as the exterior of the car and the undercarriage. |
Your car is likely one of your most valuable assets.
Therefore, it is important to do your part to ensure that should anything happen to it – particularly if the situation is not in your control – that you have the means and resources in place to address it swiftly. Shipping your car is a necessary service in some situations. |
➡️ Request Proof of Policy
It's a law that auto shipping companies provide protection insurance and they are required to submit this proof to the customer when requested. This is the best time to ask questions about their car shipper insurance details. Allow them to explain how your vehicle would be protected in case of damage during transport. |
➡️ Details in Writing
Before you consent to the terms of the car shipping company, make sure to have any and all special agreements documented in writing. Having these details on record will secure your vehicles protection in the case of any damage during the car shipping process. If there are any other special agreements which may not be on their regular policy, make sure those details are recorded by having them added to the car shipping insurance document. |
➡️ The Bill of Lading
When the vehicle is successfully transported, the owner of the car would have to go over and confirm the details on the Bill of Lading invoice which would be issued on completion. Check the vehicle completely from top to bottom and side to side. If any damages are found, the driver should record the details and sign. This can be used when you contact the car shipping company later to file the claim.
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➡️ How to File a Claim
In the case where the car shipping company you hired damages your automobile during transport, the car shipping coordinator who set the order up for you should be able to help you find the right channels to file a claim. In most cases, the agent who assisted with the booking should be able to begin the process for you by contacting the car shippers insurance company and setting the process in motion. |
✅ Plan Your Inspection Ahead
Try to avoid having to prove damage was done to your vehicle during shipment. Be sure to fully inspect your vehicle for any existing dents or damage which may be present. Taking photos of any existing dents or scratches on your vehicle is also a good idea. Both interior and exterior condition should be recorded as all details regarding your vehicle can be useful in the case of damages inflicted during shipping. |
✅ Collect Proof of Condition
Upon arrival to the delivery drop zone, the final inspection will take place. The person or persons receiving the vehicle should assist the carrier through the second inspection. The same methods used to record the condition of the vehicle at pickup should be used on delivery in front of the driver to confirm the status of your auto with the shipment completed. |
✅ Filing a Damage Claim
There is a time limit of 30 days from the date of delivery to file a claim if damage is found present as a result of the auto shipment process. The sooner the claim is reported, the better it is the chances of getting compensated for any new damages. If you decide to stall and not report your claim on-time, expect the insurance company in charge of the policy to not honor any repairs whether or not they were caused during transport. This will result in you getting stuck with any and all repair bills. |
4. SIMPLE ADVICE
Make sure to ask your Auto Transport Coordinator for details regarding your auto transportation insurance policy. A good company will stick with you till the end. The damages must be proven through the insurance company so be sure to be open and submit all information regarding the incident to your auto shipping coordinator. |
STAY CONNECTED
Main: (866) 761-5133
Sunrise, FL 33322 - United States
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NATIONWIDE SERVICES
Viceroy promises to deliver the very best in customer service from the time your vehicle is picked up to the point of completion when your automobile is safe at its destination. State to state service with door to door delivery on most routes. All of our services are Fully Insured. |
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