Auto Transport Process: Customer Guide

How to get auto transport service and what to expect from beginning to end in this step by step instructional guide for new customers or repeat shippers that wish to know the correct car shipping process to better understand how it works.

Getting a quote for your nationwide auto transport needs with Viceroy is simple and straightforward with our quote request form which only requires basic information regarding your request.

When you receive a quote by email from Viceroy, it will contain all the necessary information to help you understand the details of your car shipping service.
⚪ Your quote details contain:

• Vehicle/s being shipped
• Carrier Type Selected
• Origin and Destination
• Estimated Pickup Date
• Vehicle Condition
• Quoted Price

⚪ Your quoted price includes:

• Taxes
• Tolls
• Fuel
• Door to Door
• Full Insurance

⚪ For questions / concerns:
If you have any questions or concerns, please contact the assigned Dispatcher listed in your quote or call our offices direct at 754-333-3598 or Toll Free at 866-761-5133.

Booking a reservation with Viceroy Auto Transport is a streamlined process designed to ensure your car shipping needs are met efficiently and securely. This guide will walk you through each step of the process, from clicking the booking button in your email quote to finalizing your reservation.

When your vehicle is ready to be shipped with Viceroy Auto Transport, you will receive a Dispatch Notice. This notice contains essential information about your car's transport, ensuring you are informed and prepared for each step of the process.
🟢 The Dispatch Notice includes:

1. Dispatch date-stamp
2. Pickup and delivery dates
3. Carrier and driver information
4. Payment instructions
5. Contact details for your assigned dispatcher

This notice ensures you are informed and prepared for a smooth and hassle-free transport experience. Reach out to your dispatcher or our office with any questions.

The pickup process with Viceroy Auto Transport is thorough and efficient, ensuring your vehicle is handled with care from start to finish. The driver contacts you in advance to coordinate the pickup time and location. Upon arrival, a detailed vehicle inspection report is conducted and signed for transparency. The vehicle is then securely loaded using heavy-duty tie-down straps. As the driver continues the route, updates are provided, and upon reaching the final destination, a final inspection ensures your vehicle's condition matches the initial report. This process ensures a safe and professional transport experience.

The driver should coordinate with you before arrival, unload your vehicle safely, and conduct a final inspection to confirm its condition. After settling any remaining balance, the vehicle is handed over to you, completing the transport with care.