Auto Transport Process: Customer Guide

Explaining the Process: From Start to Finish

10/28/2025

Auto Transport Process: How to and What to Expect

How to get auto transport service and what to expect is explained from beginning to end in this step by step instructional guide for new customers or repeat shippers that wish to know the correct car shipping process to better understand how it works.

Process Directory

The Auto Transport Process:

Need Assistance?

For any questions, concerns or assistance with auto transport services, feel free to reach out and contact us HERE.
For faster help, Call 754-333-3598.

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Requesting a Free Quote: How to get a quote for auto transport service with Viceroy (with Pictures) - Process

10/27/2025

Getting a free quote for auto transport service from Viceroy is easy.

Getting a quote for your nationwide auto transport needs with Viceroy is simple and straightforward with our quote request form which only requires basic information regarding your request. Follow these steps to receive your personalized quote:

Step 1: Visit Our Website

First, head over to our website at

www.ViceroyAutoTransport.com

Here, our user-friendly interface will make it easy to find what you need.

Step 2: Locate Our Quote Form

Once on the homepage, locate HOW TO GET SERVICE Complete Form to Begin.

Step 3: Enter Pickup and Delivery Details

In the first panel of the quote form, enter the pickup and delivery zip codes. These details help us understand the starting point and destination of your transport.

Pickup Zip Code:
Where your vehicle is currently located.
Delivery Zip Code:
Your vehicle’s destination.
Transport Type:
Choose which Carrier Type you prefer: Open or Enclosed Transport.

After entering the zip codes and choosing your carrier, click Next to proceed.

Step 4: Provide Vehicle Information

On the next panel, fill in the details about your vehicle:

Year, Make, and Model:
Accurate vehicle details ensure a precise quote.
Type of Vehicle:
Indicate whether it’s a sedan, SUV, truck, etc.
Condition:
Specify if the vehicle is Operable or Inoperable.

Click Next after completing these fields.

Step 5: Choose Your Pickup Date

Enter the first available pickup date. This helps us schedule your transport according to your timeline. Then, provide your name, email address, and phone number. This contact information is crucial for sending you the quote and any updates.

First Available Pickup Date:

The earliest date you can have your vehicle ready for pickup.

Contact Information:
Ensures we can reach you with your quote and any important information.

Once all information is entered, click Submit.

Step 6: Confirmation

Step 6: You are forwarded to confirmation page.

After submitting your information, you will be directed to a Thank You page. This page confirms that your request has been successfully received.

Step 7: Receive Your Quote

Within a short time, you will receive your initial quote via email and text SMS. The quote includes everything: taxes, tolls, fuel, and full insurance coverage. Our team works swiftly to provide you with a detailed and accurate quote tailored to your needs.

By following these steps, you can easily get a quote from Viceroy Auto Transport. Our process is designed to be transparent and hassle-free, ensuring you have all the information you need to make an informed decision. If you have any questions or need further assistance, our dedicated customer support team is always ready to help!

What Your Quote Includes: How to understand the details in your quote (with Pictures) - Process

10/26/2025

Here's a step-by-step guide to what is included in the email:

Detailed explanation of what your quote includes for auto transport.

1. Greeting and Introduction

Our email will begins with a friendly greeting, thanking you for considering Viceroy Auto Transport for your car shipping needs. We emphasize our goal in ensuring your complete satisfaction.

2. Quote Details

Date Created:
The date and time when the quote was generated. In this example, the date is July 10, 2024, at 3:19 PM.

Steps #1 and 2: Greeting and Quote details like time stamps and Reference ID number.

Step 1 & 2

3. Quote Reference Number

Reference ID:
A unique reference number for your quote, which helps track your request.
Example: Reference ID# 10425377.

4. Vehicle Information

Vehicle/s:
The make, model, and year of the vehicle to be shipped.
Example: 2023 Your Car.
Carrier Type:
The type of carrier used for transport.
Example: Open Carrier.
Origin:
The starting location for the shipment.
Example: New York, NY.
Destination:
The delivery location for the shipment.
Example: Los Angeles, CA.
Estimated Pickup Date:
The tentative date for picking up the vehicle.
Example: November 11, 2024.
Runs/Drives:
Indicates whether the vehicle is operable.
Example: Yes.

5. Cost of Transport

Total Cost:
The total amount you will be charged for the service.
Example: $1.00 (Note: This is a placeholder amount for illustrative purposes).

6. Booking Instructions

Instructions on how to safely book the service:

Online Booking:
You can book your service online by clicking the provided link.
Phone/ Text Booking:
You can also book by calling or texting the provided number which would be your assigned dispatcher till delivered.

Quote ID Number, Vehicle InformationCost of Transport and Booking Instructions.

Steps 3, 4, 5 & 6

7. Additional Information

Included Services:
The quote includes taxes, tolls, fuel, and door-to-door service on most routes.
Carrier Information:
All carriers are licensed, bonded, and fully insured.
Insurance:
Insurance proof can be provided upon request when the vehicle is dispatched.
Quote Validity:
The quote is valid for 30 days or until the first available date.
Scheduling Window:
Allow a 2-day window for scheduling the pickup.

8. Post-Booking Details

Once the order is booked, you will receive:

Order Confirmation:
Confirmation of your booking.
Payment Receipt:
Receipt of your payment.
Dispatch Driver Information:
Details about the driver who will be transporting your vehicle.

9. Payment Terms

Reservation Fee:
A reservation fee is required to begin processing your order.
Remaining Balance:
The remaining balance is due upon delivery and can be paid using certified funds (cash, money order, or bank-certified check). Some drivers may accept credit/debit cards, but this must be approved directly with the driver.

10. Expired Link

If the booking link has expired, you are encouraged not to panic and to call the provided number (754-333-3598) for further assistance.

Additional Info, Post Booking Details, Payment Termsand what to do if the link is expired.

Steps 7, 8, 9 & 10

The email concludes with a reassuring note that nothing is final until an official order is placed, ensuring that you have all the information you need before making a commitment. For more information, concerns or assistance, please contact our offices direct at 754-333-3598 or call us Toll Free at 866-761-5133.

Here at Viceroy Auto Transport, we aim to make your car shipping experience the best you will ever experience and need.

Step by Step Booking Online: How to safely reserve your auto transport order (with Pictures) - Process

10/25/2025

How to reserve an auto transport carrier with Viceroy.

With clear instructions and secure payment methods, we ensure your car transport needs are met with ease and confidence. Let's get started on securing your vehicle's safe and secured journey. Follow these steps to complete your booking:

Step 1: Starting the Booking Process

Click the Blue Button:
In the quote email you received, you'll see a blue button labeled
"CLICK HERE to BOOK".
Click this button to begin the booking process.

Step 2: Confirm Contact Information

Confirm Contact Details when booking your auto transport service.

Contact Information Page:
You will be redirected to a page where you need to confirm your contact details. This includes your name, phone number, and email address.
Shipment Details:
The page will also display the details from the email you received, such as the vehicle information, pickup and delivery locations, and the total cost for the shipment.
Continue to Booking Details:
Click the green button labeled "Continue to Booking Details" to proceed.

Continue to Booking Details to finalize the reservation.

Step 3: Validate Your Reservation

Confirm Your Contact Details:

Verify your name, phone number, and email address.

Booking Process begins with a short form.

Pickup Contact Information:

Enter the name, phone number, and address of the person at the pickup location.

Confirm pickup contact details when placing a reservation for car shipping.

Delivery Contact Information:

Enter the name, phone number, and address of the person at the delivery location.

Confirming delivery details when placing a reservation.

Vehicle and Pickup Details:

Confirm the desired pickup date.
Verify vehicle details such as the year, make, and model, as well as its condition (e.g., runs/drives).
Select the carrier type (e.g., open carrier).

Confirm your vehicle and first available pickup date details

Final Booking:

Payment Method:
Enter your credit or debit card details to pay the reservation fee. This fee locks in your order.
Terms and Conditions:
Review the terms and conditions by clicking the provided link.
Finalize Booking:
Sign and submit your payment to complete the reservation.

Amount due to pay for reserving your spot on a car hauler.

Step 4: Confirmation and Thank You Page

Thank You Page:
After completing the final booking step, you will be directed to a thank you page.
Order Confirmation:
The page will display a message saying, "Your order has been received," along with instructions for your next steps.

Step 5: Email Verification that Follow

What to expect after placing your order:

Charge Verification:
You should have received a Charge Verification receipt in your email upon booking.
Ready for Dispatch:
You will also receive a Confirmation Email with the details regarding your order. Please confirm everything is correct. If there are any errors, contact us direct immediately to 754-333-3598 or quickly send us an email with the issue to: [email protected]. Remember to attach the Reference # or Order ID# that can be found in any email you have received from us.
Dispatch Notice:
Once the driver adds your order to schedule, a Dispatch Notice will be sent to your email with the carriers contact details and more accurate times for both pickup and delivery.

Once you receive the Dispatch Notice, feel free to reach out to them direct at the phone numbers provided. Assigned car carriers should contact pickup and delivery contacts 24-48 hours prior to meeting to coordinate a time period for transaction to take place.

Security and Payment Assurance

All payments are processed using 256-bit SSL encryption,

Secure Payments:
All payments are processed using a 256-bit SSL encryption, ensuring your information is safe.
Verified Merchant:
Viceroy Auto Transport is a verified merchant through Authorize.net [1] and is also verified for PayPal [2].

Booking your car shipment with Viceroy Auto Transport is a straightforward process designed to give you peace of mind. Follow these steps to ensure a smooth and secure reservation experience.

References

1. https://www.authorize.net/about-us.html
2. https://about.pypl.com/about-us/default.aspx

Auto Carrier Dispatched: Understanding the details in your Dispatch Notice (Driver Information) - Process

10/24/2025

When your vehicle is dispatched in auto transport, it means a carrier has been assigned to pick up and deliver your car. The job is no longer just being searched for—it's officially scheduled with a driver, and you'll usually get the carrier’s contact info and estimated pickup and delivery dates.

Expalining what the Dispatch Notice is in Auto Transport

Here’s a guide to help you understand the details in your Dispatch Notice:

Dispatch Notice Information Example

Customer Example,
Your 2023 Your Car was dispatched on July 11, 2024. You should be hearing from the driver soon to confirm a pickup time with you. Feel free to contact your carrier directly.

Your Order ID# 10425377
Carrier Information:
TRUCK: [Truck Details]
CONTACTS: [Carrier Contact Details]
Driver: [Driver Name]

DISPATCH DATE: July 11, 2024
Pickup Estimated: July 11, 2024
Delivery Estimated: July 23, 2024

SHIP VIA: Open Carrier
CONDITION: Yes
(Indicates the vehicle is operable)

OWED AMOUNT: $1.00
(Cash, Money Order, or Bank Certified Check)
Payment is to be made out to:
[Payment Recipient Details]

If there are any issues with this order, please call or text your assigned Dispatcher.

Breaking Down the Dispatch Notice

The Dispatch Notice with the assigned carrier details.

1. Dispatch Date and Vehicle Information:

Vehicle Details:
The notice specifies the vehicle being shipped, in this case, a 2023 Your Car.
Dispatch Date:
The date when your vehicle was dispatched. Example: July 11, 2024.
Pickup and Delivery Estimates:
Estimated dates for when the vehicle will be picked up and delivered.
Example: Pickup on July 11, 2024, and delivery on July 23, 2024.

2. Order Information:

Order ID:
A unique identification number for your shipment.
Example: Order ID# 10425377.

3. Carrier and Contact Information:

Carrier Details:
Information about the truck and carrier responsible for transporting your vehicle.
Driver Details:
Contact information for the driver handling your shipment.
Direct Contact:
You are encouraged to contact the driver directly to confirm the pickup time.

4. Dispatch Date, Shipping Method and Vehicle Condition:

Dispatch Date:
The date the order was dispatched, the estimated pickup date and the estimated delivery date.
Ship Via:
The type of carrier used for transport.
Example: Open Carrier.
Vehicle Condition:
Indicates whether the vehicle is operable.
Example: Yes.

5. Payment Details:

Owed Amount:
The remaining balance due upon delivery.
Example: $1.00.
Payment Methods:
Accepted forms of payment include cash, money order, or bank-certified check.
Payment Recipient:
Details on whom to make the payment out to.

6. Issue Resolution and Support:

Dispatcher Contact:
Contact information for your assigned dispatcher, who can assist with any issues.
Office Contact:
The office remains your primary contact until delivery and is available 7 days a week from 9 am to 6 pm EST.

Understanding your Dispatch Notice [3] ensures a smooth and hassle-free shipping experience. Keep this guide handy to reference each section of your notice, ensuring you are well-informed and prepared for your vehicle's transport. If you have any questions or concerns, don't hesitate to reach out to your dispatcher or the office for assistance.

References

3. https://www.lawinsider.com/dictionary/scheduling-and-dispatch-notice

Auto Transport Pickup Process: What to expect from contact to loading day (5 Steps) - Process

10/23/2025

Driver contacting customer to coordinate loading the vehicle.

Shipping your vehicle with Viceroy Auto Transport involves a meticulously planned pickup process, ensuring your vehicle is handled with care and professionalism. Here’s an in-depth look at what happens from the moment the carrier contacts you to the final destination.

1. Initial Contact and Coordination

Driver Contact:
The driver will contact you ahead of time to coordinate the pickup. This call is crucial to confirm the pickup time and address, ensuring both parties are prepared.
Confirmation Details:
During the call, you’ll confirm details such as the exact pickup location, any special instructions, and the estimated time of arrival based on the pickup window.

2. Arrival at Your Doorstep

Driver Arrival:
On the scheduled pickup day, the driver arrives at your doorstep with the transport truck. The driver will have all the necessary documentation and equipment to safely load your vehicle.
Introduction and ID Verification:
The driver will introduce themselves and verify their identity, providing you with confidence and security.

3. Vehicle Inspection Report

A vehicle inspection is conducted and recorded on the Bill of Lading.

Pre-Inspection:
Before loading the vehicle, a detailed inspection report is conducted and recorded on the Bill of Lading invoice. This report documents the current condition of your vehicle, noting any pre-existing damage.
Owner's Confirmation:
You will be asked to review and sign the inspection report, confirming that the documented condition is accurate. This step is crucial for insurance purposes and ensures transparency.

4. Loading the Vehicle

Preparation for Loading:
The driver prepares the vehicle for loading by ensuring it is ready to be moved safely onto the transport truck. This may involve disengaging alarms or adjusting mirrors.
Using Tie-Down Straps:
Once the vehicle is positioned on the truck, it is secured using heavy-duty tie-down straps. These straps prevent movement during transit, protecting your vehicle from damage.
Final Checks:
The driver performs final checks to ensure the vehicle is properly secured and all safety measures are in place.

5. Continuing the Route

On the Road:
After your vehicle is loaded and secured, the driver continues their route, picking up other vehicles as scheduled. The driver maintains communication with the dispatch center to provide updates on progress.
Full Load:
Once the transport truck is fully loaded with all scheduled vehicles, the driver heads toward the final destination. Each stop is carefully planned to optimize the route and ensure timely delivery.

The pickup process with Viceroy Auto Transport is designed to be thorough and efficient, ensuring your vehicle is transported safely from your doorstep to its final destination. From the initial contact to the final delivery, every step is handled with professionalism, providing you with peace of mind throughout the journey.

Delivered to Destination: What to expect when your vehicle arrives to delivery (6 Steps) - Process

10/22/2025

The driver should coordinate with you before arrival, unload your vehicle safely, and conduct a final inspection to confirm its condition. After settling any remaining balance, the vehicle is handed over to you, completing the transport with care.

The car carrier arrives to its destination.

Here’s a detailed look at what happens from the moment your vehicle nears its destination to the final handover.

1. Pre-Delivery Coordination

Driver Notification:
As the delivery date approaches, the driver will contact you to confirm the delivery time and location. This call ensures you are prepared to receive your vehicle.
Flexibility and Adjustments:
If there are any changes needed, such as adjusting the delivery time or location, the driver will work with you to accommodate these requests.

2. Arrival at Destination

The auto carrier arrives to the destination.

Location Confirmation:
On the scheduled delivery day, the driver will confirm the exact location with you before arrival. This helps avoid any last-minute confusion.
Safe Unloading Area:
The driver will find a safe and suitable area to unload your vehicle, ensuring minimal disruption and maximum safety.

3. Vehicle Unloading

The driver unloads the vehicle at destination.

Preparation for Unloading:
The driver will carefully prepare your vehicle for unloading, checking that all tie-down straps and safety measures are properly handled.
Unloading the Vehicle:
The vehicle is gently unloaded from the transport truck, ensuring it remains in the same condition as when it was loaded.

4. Final Inspection

The final inspection report is conducted and recorded on the Bill of Lading.

Post-Inspection Report:
Once the vehicle is unloaded, a final inspection is conducted to compare the vehicle’s condition to the initial report. This step ensures that no damage occurred during transport.
Owner's Confirmation:
You will be asked to review and sign the final inspection report, confirming that the vehicle is in the expected condition.

5. Handover and Payment

Final payment is exchanged to complete the auto delivery.

Payment Settlement:
Any remaining balance is settled at this point. Accepted payment methods include cash, money order, or bank-certified check.
Handover of Vehicle:
After payment is confirmed, the driver will hand over the keys and any necessary documentation to you.

6. Completion and Feedback

Customer Feedback is always appreciated.

Completion Confirmation:
The delivery process is completed once you have received your vehicle and all necessary paperwork is signed.
Customer Feedback:
We value your feedback on the delivery process. Your input helps us improve our services and ensure every customer has a positive experience.

The delivery process at Viceroy Auto Transport is designed to be efficient and stress-free, ensuring your vehicle arrives safely and in excellent condition. From pre-delivery coordination to the final inspection, our team is dedicated to providing a seamless experience. Should you have any questions or need assistance during the process, our support team is always available to help.

Auto Transport Process

Explaining the Process: From Start to Finish

Requesting a Free Quote: How to get a quote for auto transport service with Viceroy (with Pictures) - Process

Step 1: Visit Our Website

Step 2: Locate Our Quote Form

Step 3: Enter Pickup and Delivery Details

Step 4: Provide Vehicle Information

Step 5: Choose Your Pickup Date

Step 6: Confirmation

Step 7: Receive Your Quote

What Your Quote Includes: How to understand the details in your quote (with Pictures) - Process

1. Greeting and Introduction

2. Quote Details

3. Quote Reference Number

4. Vehicle Information

5. Cost of Transport

6. Booking Instructions

7. Additional Information

8. Post-Booking Details

9. Payment Terms

10. Expired Link

Step by Step Booking Online: How to safely reserve your auto transport order (with Pictures) - Process

Step 1: Starting the Booking Process

Step 2: Confirm Contact Information

Step 3: Validate Your Reservation

Step 4: Confirmation and Thank You Page

Step 5: Email Verification that Follow

Security and Payment Assurance

References

Auto Carrier Dispatched: Understanding the details in your Dispatch Notice (Driver Information) - Process

Dispatch Notice Information Example

Breaking Down the Dispatch Notice

References

Auto Transport Pickup Process: What to expect from contact to loading day (5 Steps) - Process

1. Initial Contact and Coordination

2. Arrival at Your Doorstep

3. Vehicle Inspection Report

4. Loading the Vehicle

5. Continuing the Route

Delivered to Destination: What to expect when your vehicle arrives to delivery (6 Steps) - Process

1. Pre-Delivery Coordination

2. Arrival at Destination

3. Vehicle Unloading

4. Final Inspection

5. Handover and Payment

6. Completion and Feedback

Auto Transport Process Customer Guide

Viceroy