How to Use the Order Tracker: Step by Step Instructions

At Viceroy Auto Transport, we prioritize keeping you informed every step of the way in the transport process. Our Order Tracker is designed to provide real-time updates on your shipment, ensuring you have peace of mind from the initial request to delivery.

Step-by-Step Guide to Tracking Your Order

Here’s a comprehensive guide on how to effectively use our Order Tracker.

Initial Request and Booking

• When you first request a quote and book your shipment with Viceroy Auto Transport, you'll receive an order confirmation email. This email includes all the necessary details about your shipment, including the all-important tracking number.
  
• If you haven't received this email, please check your spam or junk folder. If it’s still not there, contact your assigned dispatcher to have a tracking number generated for you.

Locating Your Tracking Number

• Your tracking number is essential for using the Order Tracker. It is usually found in the order confirmation email sent by Viceroy Auto Transport after your booking is confirmed.
• If you are unable to locate the tracking number in your email, don’t hesitate to reach out to your assigned dispatcher. They will provide you with the tracking number you need.
  

Using the Order Tracker

Accessing the Order Tracker: 

• Visit the Viceroy Auto Transport website and navigate to the Order Tracker section.
  

Enter Your Tracking Number

• Once there, you’ll find a form where you can enter your tracking number. Make sure to input the tracking number exactly as it appears in your confirmation email.
  

Track Your Shipment

After entering your tracking number, click on the "Track Shipment" button. The Order Tracker will then display real-time updates about your shipment status.

Understanding Your Shipment Status

• Initial Request: This status indicates that your shipment request is being processed.
  
• Booking: At this stage, your shipment has been booked and is awaiting dispatch.
• Dispatch: Your vehicle has been assigned to a carrier and is in the process of being picked up.
• Picked Up: Your vehicle has been successfully loaded onto the car carrier.
• Delivery: Your vehicle is en route and will be delivered to the specified destination.
  

Real-Time Updates

The Order Tracker provides real-time updates, ensuring that you are always informed about the current status of your shipment. From dispatch details to the estimated delivery time, you’ll have all the information you need at your fingertips.

Contacting Your Dispatcher

If at any point you have questions or need further assistance, your assigned dispatcher is your primary point of contact. They can provide additional information, address concerns, and assist with any issues related to your shipment.

Benefits of Using the Order Tracker

• Transparency: Stay informed with real-time updates on your shipment status.
  
• Convenience: Easily access shipment details anytime, anywhere.
• Peace of Mind: Know exactly where your vehicle is in the transport process.

Viceroy Auto Transport’s Order Tracker is an invaluable tool that ensures you are always in the loop regarding your shipment. By following the steps outlined above, you can effortlessly track your order from the initial request through to delivery. Remember, if you ever encounter any issues or need assistance, your assigned dispatcher is always ready to help. Enjoy the peace of mind that comes with knowing your vehicle is in safe hands and on its way to you.