Frequently Asked Questions

Have questions about our auto transport services?
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Below, you'll find answers to some of the most commonly asked questions by our valued customers. Got a question that's not on here? Ask HERE

Yes, the driver should reach out to you before both pick-up and delivery to confirm all details and coordinate any last-minute adjustments. This communication ensures that you know when to expect them and can be prepared for a smooth, hassle-free experience.

Yes, Viceroy Auto Transport can arrange transport for inoperable vehicles. We use specialized equipment to load and secure non-running vehicles, so just let us know if your car requires this service.

Enclosed transport is generally the safest way to ship a vehicle, as it protects the car from weather, road debris, and other external factors. It’s an ideal choice for high-value, classic, or luxury vehicles.

Making a reservation with Viceroy Auto Transport is easy, just contact us by phone or complete the reservation form online once you’ve reviewed your quote. Our team will confirm your booking and provide all the details you need to prepare for your car’s transport.

Yes, open auto transport is a safe and reliable method for shipping most vehicles. While the cars are exposed to the elements, reputable carriers handle each vehicle with care, making it a popular choice for everyday vehicles.

Yes, open transport includes insurance coverage for your vehicle during transit. This insurance typically covers any potential damages caused by external factors, ensuring your car’s protection on the journey.

Payment for auto transport is accepted in 2 parts, which gives you flexibility and peace of mind. With this method, you pay a deposit upfront and the remaining balance upon delivery, ensuring a secure and straightforward transaction.

To request a quote, simply visit our website and complete the free quote request form. You’ll need to provide basic information, such as your pick-up and delivery locations, the type of vehicle, and your preferred transport type. Our team will review your information and provide a detailed quote tailored to your specific needs.

While shipping with personal items is sometimes possible, it’s generally advised to remove them for safety and insurance purposes. Overloading can affect transport logistics, so it’s best to check our guidelines regarding items within the vehicle.

Open transport is cost-effective, widely available, and suitable for standard vehicles. It provides a safe and convenient option for those looking to save on shipping while still getting reliable service.

To reserve a spot in an enclosed carrier, reach out to Viceroy Auto Transport and request an enclosed transport service. We’ll arrange a spot and provide specific details for your high-value or delicate vehicle’s secure shipment.

Open transport is typically the most affordable way to ship a car, as it is widely available and suitable for most vehicles. By sharing a carrier with other vehicles, open transport allows for a cost-effective and efficient transport solution.

Yes, enclosed auto transport includes insurance coverage, often with higher limits. This added coverage offers peace of mind, particularly for those shipping high-value or rare vehicles.

Enclosed transport is worth the cost if your vehicle is high-value, classic, or requires protection from the elements. The peace of mind and added safety measures make it an excellent investment for valuable cars.

The Bill of Lading (B.O.L.) is a critical document that outlines the condition of your vehicle at pick-up and delivery. It acts as a receipt and is essential for verifying your vehicle’s condition, as well as handling any potential claims.

Enclosed transport costs more due to the added protection and specialized handling it offers. With fewer cars per load and advanced safeguards, it’s ideal for valuable or delicate vehicles that require extra care.

Yes, enclosed transport is typically more expensive due to the added protection, insurance coverage, and specialized equipment used. This method is designed for high-value vehicles where extra precautions are necessary.

No. Door-to-door transport is typically provided but is sometimes subject to accessibility. If the carrier cannot access your location due to size or road restrictions, we’ll coordinate the nearest safe alternative for a smooth delivery.

An open auto carrier typically fits 8-10 vehicles, depending on their size. This arrangement allows for efficient shipping and reduced costs, as the carrier can transport multiple vehicles at once.

Yes, all vehicles transported should be insured during transit under requirements enforced by the FMCSA. The carrier's insurance covers your vehicle to ensure peace of mind throughout the transport process, with additional options for specialized coverage such as enclosed auto transport.

To reserve a spot on an open car hauler, simply contact Viceroy Auto Transport with your preferred dates and destination. We’ll handle the booking and provide all necessary information to get your vehicle onto a carrier.