What Your Quote Includes: How to understand the details in your quote (with Pictures) - Process

When you receive a quote by email from Viceroy, it will contain all the necessary information to help you understand the details of your car shipping service.
Your quote details contain:

• Vehicle/s being shipped
• Carrier Type Selected
• Origin and Destination
• Estimated Pickup Date
• Vehicle Condition
• Quoted Price

Your quoted price includes:

• Taxes
• Tolls
• Fuel
• Door to Door
• Full Insurance

For questions / concerns:
If you have any questions or concerns, please contact the assigned Dispatcher listed in your quote or call our offices direct at 754-333-3598 or Toll Free at 866-761-5133.

What Your Auto Transport Quote Includes

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Step by Step Guide: Understanding Your Quote

Here's a step-by-step guide to what is included in the email:

Step 1 & 2

1. Greeting and Introduction

Our email will begins with a friendly greeting, thanking you for considering Viceroy Auto Transport for your car shipping needs. We emphasize our goal in ensuring your complete satisfaction.

2. Quote Details

Date Created:
The date and time when the quote was generated. In this example, the date is July 10, 2024, at 3:19 PM.

Steps 3, 4, 5 & 6

3. Quote Reference Number

• Reference ID:
  A unique reference number for your quote, which helps track your request.
  Example: Reference ID# 10425377.
  

4. Vehicle Information

• Vehicle/s:
  The make, model, and year of the vehicle to be shipped.
  Example: 2023 Your Car.
• Carrier Type:
  The type of carrier used for transport.
  Example: Open Carrier.
  
• Origin:
  The starting location for the shipment.
  Example: New York, NY.
• Destination:
  The delivery location for the shipment.
  Example: Los Angeles, CA.
• Estimated Pickup Date:
  The tentative date for picking up the vehicle.
  Example: November 11, 2024.
• Runs/Drives:
  Indicates whether the vehicle is operable.
  Example: Yes.

5. Cost of Transport

• Total Cost:
  The total amount you will be charged for the service.
  Example: $1.00 (Note: This is a placeholder amount for illustrative purposes).

6. Booking Instructions

Instructions on how to safely book the service:

• Online Booking:
  You can book your service online by clicking the provided link.
  
• Phone/ Text Booking:
  You can also book by calling or texting the provided number which would be your assigned dispatcher till delivered.

Steps 7, 8, 9 & 10

7. Additional Information

• Included Services:
  The quote includes taxes, tolls, fuel, and door-to-door service on most routes.
• Carrier Information:
  All carriers are licensed, bonded, and fully insured.
• Insurance:
  Insurance proof can be provided upon request when the vehicle is dispatched.
  
• Quote Validity:
  The quote is valid for 30 days or until the first available date.
• Scheduling Window:
  Allow a 2-day window for scheduling the pickup.

8. Post-Booking Details

Once the order is booked, you will receive:

• Order Confirmation:
  Confirmation of your booking.
• Payment Receipt:
  Receipt of your payment.
  
• Dispatch Driver Information:
  Details about the driver who will be transporting your vehicle.
  

9. Payment Terms

• Reservation Fee:
  A reservation fee is required to begin processing your order.
  
• Remaining Balance:
  The remaining balance is due upon delivery and can be paid using certified funds (cash, money order, or bank-certified check). Some drivers may accept credit/debit cards, but this must be approved directly with the driver.

10. Expired Link

If the booking link has expired, you are encouraged not to panic and to call the provided number (754-333-3598) for further assistance.

The email concludes with a reassuring note that nothing is final until an official order is placed, ensuring that you have all the information you need before making a commitment. For more information, concerns or assistance, please contact our offices direct at 754-333-3598 or call us Toll Free at 866-761-5133.

Here at Viceroy Auto Transport, we aim to make your car shipping experience the best you will ever experience and need.

Related Links

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• How to Book: Request, Review and Reserve
  
• How to Ship a Car: New Customer guide