Delivered to Destination: What to expect when your vehicle arrives to delivery (6 Steps) - Process

The driver should coordinate with you before arrival, unload your vehicle safely, and conduct a final inspection to confirm its condition. After settling any remaining balance, the vehicle is handed over to you, completing the transport with care.

Here’s a detailed look at what happens from the moment your vehicle nears its destination to the final handover.

1. Pre-Delivery Coordination

As the delivery date approaches, the driver will contact you to confirm the delivery time and location. This call ensures you are prepared to receive your vehicle.
Flexibility and Adjustments: If there are any changes needed, such as adjusting the delivery time or location, the driver will work with you to accommodate these requests.

2. Arrival at Destination

On the scheduled delivery day, the driver will confirm the exact location with you before arrival. This helps avoid any last-minute confusion.

Safe Unloading Area: The driver will find a safe and suitable area to unload your vehicle, ensuring minimal disruption and maximum safety.

3. Vehicle Unloading

The driver will carefully prepare your vehicle for unloading, checking that all tie-down straps and safety measures are properly handled.

Unloading the Vehicle: The vehicle is gently unloaded from the transport truck, ensuring it remains in the same condition as when it was loaded.

4. Final Inspection

Once the vehicle is unloaded, a final inspection is conducted to compare the vehicle’s condition to the initial report. This step ensures that no damage occurred during transport.

Owner's Confirmation: You will be asked to review and sign the final inspection report, confirming that the vehicle is in the expected condition.

5. Handover and Payment

Any remaining balance is settled at this point. Accepted payment methods include cash, money order, or bank-certified check.

Handover of Vehicle: After payment is confirmed, the driver will hand over the keys and any necessary documentation to you.

6. Completion and Feedback

The delivery process is completed once you have received your vehicle and all necessary paperwork is signed.

Customer Feedback: We value your feedback on the delivery process. Your input helps us improve our services and ensure every customer has a positive experience.

The delivery process at Viceroy Auto Transport is designed to be efficient and stress-free, ensuring your vehicle arrives safely and in excellent condition. From pre-delivery coordination to the final inspection, our team is dedicated to providing a seamless experience. Should you have any questions or need assistance during the process, our support team is always available to help.