Auto Carrier Dispatched: Understanding the details in your Dispatch Notice (Driver Information) - Process

When your vehicle is ready to be shipped with Viceroy Auto Transport, you will receive a Dispatch Notice. This notice contains essential information about your car's transport, ensuring you are informed and prepared for each step of the process.
The Dispatch Notice includes:

1. Dispatch date-stamp
2. Pickup and delivery dates
3. Carrier and driver information
4. Payment instructions
5. Contact details for your assigned dispatcher

This notice ensures you are informed and prepared for a smooth and hassle-free transport experience. Reach out to your dispatcher or our office with any questions.

Dispatch Notice: Auto Carrier Assigned

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When your vehicle is dispatched in auto transport, it means a carrier has been assigned to pick up and deliver your car. The job is no longer just being searched for—it's officially scheduled with a driver, and you'll usually get the carrier’s contact info and estimated pickup and delivery dates.

Understanding the Dispatch Notice: Assigned Carrier

Here’s a guide to help you understand the details in your Dispatch Notice:

Dispatch Notice Information Example

Customer Example,
Your 2023 Your Car was dispatched on July 11, 2024. You should be hearing from the driver soon to confirm a pickup time with you. Feel free to contact your carrier directly.

Your Order ID# 10425377
Carrier Information:
TRUCK: [Truck Details]
CONTACTS: [Carrier Contact Details]
Driver: [Driver Name]

DISPATCH DATE: July 11, 2024
Pickup Estimated: July 11, 2024
Delivery Estimated: July 23, 2024

SHIP VIA: Open Carrier
CONDITION: Yes
(Indicates the vehicle is operable)

OWED AMOUNT: $1.00
(Cash, Money Order, or Bank Certified Check)
Payment is to be made out to:
[Payment Recipient Details]

If there are any issues with this order, please call or text your assigned Dispatcher.

Breaking Down the Dispatch Notice

1. Dispatch Date and Vehicle Information:

• Vehicle Details:
  The notice specifies the vehicle being shipped, in this case, a 2023 Your Car.
• Dispatch Date:
  The date when your vehicle was dispatched. Example: July 11, 2024.
• Pickup and Delivery Estimates:
  Estimated dates for when the vehicle will be picked up and delivered.
  Example: Pickup on July 11, 2024, and delivery on July 23, 2024.

2. Order Information:

• Order ID:
  A unique identification number for your shipment.
  Example: Order ID# 10425377.

3. Carrier and Contact Information:

• Carrier Details:
  Information about the truck and carrier responsible for transporting your vehicle.
• Driver Details:
  Contact information for the driver handling your shipment.
• Direct Contact:
  You are encouraged to contact the driver directly to confirm the pickup time.

4. Dispatch Date, Shipping Method and Vehicle Condition:

• Dispatch Date:
  The date the order was dispatched, the estimated pickup date and the estimated delivery date.
• Ship Via:
  The type of carrier used for transport.
  Example: Open Carrier.
• Vehicle Condition:
  Indicates whether the vehicle is operable.
  Example: Yes.

5. Payment Details:

• Owed Amount:
  The remaining balance due upon delivery.
  Example: $1.00.
• Payment Methods:
  Accepted forms of payment include cash, money order, or bank-certified check.
• Payment Recipient:
  Details on whom to make the payment out to.

6. Issue Resolution and Support:

• Dispatcher Contact:
  Contact information for your assigned dispatcher, who can assist with any issues.
• Office Contact:
  The office remains your primary contact until delivery and is available 7 days a week from 9 am to 6 pm EST.

Understanding your Dispatch Notice [1] ensures a smooth and hassle-free shipping experience. Keep this guide handy to reference each section of your notice, ensuring you are well-informed and prepared for your vehicle's transport. If you have any questions or concerns, don't hesitate to reach out to your dispatcher or the office for assistance.

Related Links

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• Driver Communications: How it works
• Preparation Steps: Getting your car ready
• How to Ship a Car: New Customer guide
  

 

References

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1. Law Insider: Scheduling & Dispatch Notice Definition