Auto Transport Broker: The Good and the Bad | Industry

A broker's role in the auto transport industry is to assist with the reservations process to connect a shipper with an available auto carrier for their car shipping needs.

Brokers in the Auto Transport Industry

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2 Types of Brokers: The Good and the Bad

Auto Transport Brokers play a very important role as the middlemen between customers and car carriers. [1] But not all brokers are the same – there are two types:

• A good car shipping broker is like your personal guide through the entire process. They take the time to explain everything about shipping your car in simple, easy-to-understand terms. From booking your order to monitoring it until delivery, they're there every step of the way to ensure everything goes smoothly.
• A bad auto transport broker might leave you feeling stranded. Instead of providing helpful support, they may leave all the hard work to the truck drivers and avoid answering your calls. This lack of communication can be frustrating, especially if there's an issue that needs to be resolved.

Are Brokers needed for auto transport service?

Car transport brokers are needed because they handle most of the auto shipping paperwork and connect customers with car carriers. They make sure you understand what to expect throughout the entire process, from start to finish. After all, you booked your order through the broker, so it's only fair that they assist you until the job is completed.

 

References

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1. Dictionary: Broker