How to File an Auto Transport Damage Claim | Guide

8/28/2025

If your vehicle is damaged during auto transport, filing a damage claim is essential to resolve the issue and secure compensation. Following a clear and organized process will help ensure your claim is handled efficiently.

How to File a Claim if Damage Occurs During Auto Transport.

Here are the key steps to take if you discover damage upon delivery:

Inspect and Document the Damage
Review the Condition Report
Notify the Transport Company
File a Formal Claim
Gather Supporting Documents
File the Claim Promptly
Cooperate with the Investigation
Obtain Repair Estimates
Await Resolution
Seek Legal Advice if Necessary

Filing a claim if your vehicle is damaged during auto transportation.

How to File a Damage Claim

Filing a Claim for Damage during Auto Transport

If you discover that your vehicle has been damaged during auto transport after the delivery has been completed, it's essential to take prompt action to file a damage claim. [1]

What to do when filing a claim

If you discover damage upon delivery [2], follow these key steps:

1. Inspect and Document the Damage

As soon as you receive your vehicle, thoroughly inspect it for any scratches, dents, or visible issues. Take photos and videos from multiple angles to document the damage.

2. Review the Condition Report

Refer to the Condition Report that was completed before transport. Compare the vehicle’s pre-transport and post-transport condition and note any discrepancies.

3. Notify the Transport Company

Immediately contact the auto transport company to report the damage. Provide them with detailed information, including photographs, the condition report, and any supporting documentation.

4. File a Formal Claim

The transport company will provide a formal damage claim form. Fill out the form completely, detailing:

The damage
The vehicle information
The shipping process
Any supporting evidence

5. Gather Supporting Documents

To strengthen your claim, include:

Bill of Lading
Shipping contract
Photos of the vehicle before and after transport
Receipts or invoices for potential repairs

6. File the Claim Promptly

Most auto transport companies have a timeframe for filing damage claims after delivery. Act quickly to avoid missing the claim deadline.

7. Cooperate with the Investigation

The insurance provider will conduct an investigation to assess the damage claim. Provide any additional information they request to help expedite the process.

8. Obtain Repair Estimates

If the claim is approved, you may need to get repair estimates from certified repair shops to ensure you receive fair compensation.

9. Await Resolution

The claims process may take some time. Stay patient and communicate with the transport company for updates on your claim’s status.

10. Seek Legal Advice if Necessary

If your claim is denied or you’re unsatisfied with the offered compensation, consider seeking legal assistance to explore your rights and other options.

Remember to keep all communication with the auto transport company and their insurance provider in writing and retain copies of all documentation related to the claim. By following these steps, you can effectively file a damage claim after auto transport delivery and work toward a resolution for any damages your vehicle may have incurred during transport.

The bill of lading is required to file a claim for damages during auto transport.

ATTENTION:
In order to enable insurance coverage, the Bill of Lading must be completed and signed at both the pickup and delivery point by both the customer getting the vehicle shipped and the driver assuming the responsibility for the shipment.

Auto Transport Guide