How to File an Auto Transport Damage Claim - Guide

If your vehicle is damaged during auto transport, filing a damage claim is essential to resolve the issue and secure compensation. Following a clear and organized process will help ensure your claim is handled efficiently.

Here are the key steps to take if you discover damage upon delivery:

1. Inspect and Document the Damage
   
2. Review the Condition Report
3. Notify the Transport Company
4. File a Formal Claim
5. Gather Supporting Documents
6. File the Claim Promptly
7. Cooperate with the Investigation
8. Obtain Repair Estimates
9. Await Resolution
10. Seek Legal Advice if Necessary
    

How to File a Damage Claim

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Filing a Claim: Damage during Transport

If you discover that your vehicle has been damaged during auto transport after the delivery has been completed, it's essential to take prompt action to file a damage claim. [1]

What to do when filing a claim

If you discover damage upon delivery [2], follow these key steps:

1. Inspect and Document the Damage
As soon as you receive your vehicle, thoroughly inspect it for any scratches, dents, or visible issues. Take photos and videos from multiple angles to document the damage.

2. Review the Condition Report
Refer to the Condition Report that was completed before transport. Compare the vehicle’s pre-transport and post-transport condition and note any discrepancies.

3. Notify the Transport Company
Immediately contact the auto transport company to report the damage. Provide them with detailed information, including photographs, the condition report, and any supporting documentation.

4. File a Formal Claim
The transport company will provide a formal damage claim form. Fill out the form completely, detailing:

• The damage
• The vehicle information
• The shipping process
• Any supporting evidence

5. Gather Supporting Documents
To strengthen your claim, include:

• Bill of Lading
• Shipping contract
• Photos of the vehicle before and after transport
• Receipts or invoices for potential repairs

6. File the Claim Promptly
Most auto transport companies have a timeframe for filing damage claims after delivery. Act quickly to avoid missing the claim deadline.

7. Cooperate with the Investigation
The insurance provider will conduct an investigation to assess the damage claim. Provide any additional information they request to help expedite the process.

8. Obtain Repair Estimates
If the claim is approved, you may need to get repair estimates from certified repair shops to ensure you receive fair compensation.

9. Await Resolution
The claims process may take some time. Stay patient and communicate with the transport company for updates on your claim’s status.

10. Seek Legal Advice if Necessary
If your claim is denied or you’re unsatisfied with the offered compensation, consider seeking legal assistance to explore your rights and other options.

Remember to keep all communication with the auto transport company and their insurance provider in writing and retain copies of all documentation related to the claim. By following these steps, you can effectively file a damage claim after auto transport delivery and work toward a resolution for any damages your vehicle may have incurred during transport.

ATTENTION:
In order to enable insurance coverage, the Bill of Lading must be completed and signed at both the pickup and delivery point by both the customer getting the vehicle shipped and the driver assuming the responsibility for the shipment.

Related Links

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• Explaining Insurance Coverage in Auto Transport
  
• The Bill of Lading: Inspection Report and Receipt
• Taking Photos of Vehicle Before Transport

   

References

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1. Move.org: Filing Car Shipping Claim
2. FMCSA: What if there are problems?